Refund policy

We have a strict 30 day policy from date of delivery; unfortunately no refunds or exchanges will be granted outside of the 30 day period. 

Our wicker baskets are hand-made with natural materials, which may lead to variation in size, colour and weave. Please also note that our baskets have not been weather-proofed and is intended for interior use only. 

 

Refunds

  • The item needs to be returned in the same condition it was received in, along with the original packaging, within 30 days from delivery date. 
  • You will need to provide proof of your purchase.
  • Partial refunds will be granted only when an item is not in its original condition, or the item is damaged or has missing parts (not due to our error).
  • If your refund is approved, a credit will automatically be made to the original method of payment, within a few days from date of approval. ​
  • Unfortunately we do not offer refunds or exchanges on sale items.

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​Exchanges

  • We are happy to replace any item that is damaged, due to our error, for free.
  • If an item was delivered to you in a damaged condition, please send an email to info@palmwicker.com as soon as possible, along with pictures of the damage so the items can be assessed.
  • We will arrange for the damaged item to be collected and a new item will be delivered to you.

 

​Gifts:

  • If your item was purchased or marked-down with a gift card, you will be refunded with a store credit to the value of the returned item. 
  • You will receive confirmation of your store credit via email. 

 

Shipping Costs:

  • Shipping costs for your order is calculated at check-out and is payable by the customer.
  • Should you return or exchange a defect or damaged item (due to our error), the shipping fees will be covered by us.
  • If an item is returned or exchanged due to the following reasons, the customer will be responsible for the shipping costs involved
    • Item broken or damaged by the client​
    • Customer changed their mind or no longer interested in the item​
    • Customer ordered the incorrect item/size/colour
    • Customer no longer needs the item